CottageArts.net

For answers to most questions, please see our FAQs.

ORDER QUESTIONS:
Over 95% of our products are download only, so if you are a new customer and are unsure how to download your order, please see the section below on DOWNLOAD QUESTIONS. Our product descriptions state if the product is a download and the size of the download zip file. We sell only digital downloads and digital graphic/training CDs, not printed paper products. The shipping method you select during checkout does not determine whether the product is a download or CD.

As you are not required to set up an account with us to place an order, your order confirmation e-mail is very important to keep track of your order history. Please keep it/them in a folder for future access.

CUSTOM CD BURNING SERVICE: On July 30, 2008 we added custom CD burning to our product line. If you are on dial-up, consider this as an option rather than trying to download our large files. Click here for more information.

CONTACTING US:
For all other questions regarding our product line, web site, art licensing, or CD returns, please contact us at support@cottagearts.net. After five years in business, we are known for our helpful technical support and friendly customer service, and will get back to you as soon as we can!

Tips on sending support e-mails:

1. Always include a subject line. If you placed an order with us, please put "CottageArts Order enter your order number Inquiry" in the subject line.

2. If you have not heard from us within one business day, please re-send the e-mail, as it likely went into our spam or did not arrive successfully.

3. If you have not heard from us after one more business day or want to talk to us in person, please give us a call at our office here. You can leave a voicemail if we are away from our desk or if it is after office hours, and we will return your call.

For more information about our products, please see our Simply Digital Product Line Overview.

Check out our tutorials page for great digital scrapbooking/photography resources.

DOWNLOAD QUESTIONS:
Downloads are available via BLUE Download buttons immediately during the order process on the Order Confirmation page (at top right of page). If you left that page or got disconnected, you can return to re-download via the order confirmation e-mail link in the e-mail sent to you after your order. Check your spam if you did not receive it. Please see the "NO BLUE Download Button(s)?" section in our download tutorial before contacting us, as the tutorial should answer your questions. See section above, CONTACTING US, for tips on sending us support e-mails.

Because of the nature of the product, we do not give refunds for downloadable graphics.

=====================

Some Ad-blockers do not allow our newsletter sign-up window to pop-up. If you do not get the sign-up window when you click the link above, please send an e-mail to subscribe@cottagearts.net, and we will sign you up.

**Please add sdnewsletter@cottagearts.net to your approved e-mail address list, so your spam-blocker lets the newsletter through.**

Your personal information and e-mail address will not be shared with anyone.
For more information, please see our privacy policy.